Customer Service Agent

Are you service-oriented, a strong communicator, and do you enjoy interacting with customers, suppliers, and coworkers? If so, we’d love to meet you!

As a Customer Service Agent, you’ll be the first point of contact for our Belgian customers. You’ll ensure an optimal customer experience by resolving inquiries and proactively supporting customers through a variety of administrative and operational processes. In addition, you’ll work closely with internal departments, energy suppliers, metering companies, and grid operators to efficiently resolve customer inquiries. With your customer-focused attitude and attention to detail, you’ll contribute daily to excellent service and high customer satisfaction. The Customer Service Agent is responsible for the accurate processing of customer data and administrative processes and actively contributes ideas for improvements within the department.

Your profile:

• A completed bachelor’s degree or equivalent work and intellectual level;
• Excellent command of both Dutch and French, both spoken and written;
• Experience with customer contact via phone, email, and other means of communication;
• A meticulous and structured approach to work , with a focus on quality and service;
• An affinity for administrative processes and processing customer data;
• Good knowledge of MS Office and experience with CRM systems is a plus;
• Strong communication skills and a customer-focused attitude;
• A proactive attitude and the ability to find solutions independently;
• A positive team spirit and the motivation to work with colleagues to take customer satisfaction to the next level.

The organization has a clear vision: to provide climate-neutral energy to all businesses, and actively supports customers and partners in the energy transition. It combines ambition with realism and fosters an open, engaged, and professional culture where personal attention and job satisfaction are central. Employees are given the freedom to shape their own growth and careers, supported by strong development opportunities, an international team, and a results-oriented yet flexible work environment.

• An open, international, and people-oriented culture with a strong emphasis on growth, initiative, and job satisfaction

• Extensive development opportunities and career advancement, with full support for relevant education and training programs