Technical Support Agent

Are you a technical specialist who looks beyond solving isolated calls? Become our new Technical Support Agent!

As a Technical Support Agent (2nd line) - Systems & Security you are the technical hub within IT Operations at Scholt Energy. Where the ServiceDesk (1st line) stops, you pick up the pace. You analyze complex IT and security incidents, implement standard changes and provide structural solutions that contribute to a stable, secure and future-proof IT environment.

You work daily to improve the availability, stability and security of our systems. In addition, you perform fixed checks on critical environments and proactively identify risks and improvement opportunities. You work closely with the ServiceDesk, the SOC, 3rd-line specialists and suppliers and act as a connecting link between operations and security. By documenting knowledge and standardizing processes, you actively contribute to increasing security maturity and the further professionalization of IT Operations. You are an IT professional with a completed college education and at least three years of experience in technical management or IT operations. You have broad knowledge of Microsoft environments and IT security, and have experience with ITSM processes, incident handling and implementing technical changes. With an analytical and structured approach, you resolve complex incidents, work accurately on documentation and improvements, and coordinate effectively with stakeholders, vendors and specialists.

• Minimum of 3 years of experience in technical management/IT operations and college level

• Knowledge of Microsoft 365, Azure, Intune, Defender, Windows Server and networking, among others

• Experience with ITSM (TOPdesk), ITIL, security, incident response and patch management

• Analytical, structured and communicatively strong, with experience in 2nd-line incidents and collaboration with external parties

You will join an ambitious and goal-oriented organization focused on providing climate neutral energy for businesses, where a personal yet professional culture and a strong team spirit are key. The company supports your growth, values initiative and offers flexibility, attractive benefits and plenty of opportunities to develop yourself while enjoying a positive and engaging work environment.

• Clear mission and culture: focused on the energy transition, with an open, professional environment and high employee satisfaction

• Strong emphasis on job satisfaction: weekly get-togethers, sporting events, team activities and international company outings

• Growth and development opportunities: take responsibility for your career path with full support for training and internal mobility

• Attractive conditions: solid benefits package, flexible working hours, hybrid work structure and €250 home office allowance