Customer Service Agent (Temporary)

Help shape the future of Scholt Energy as a Customer Service Agent!

Attention! This is a temporary position for a maximum of one year

As the organization's first point of contact, the Customer Service Agent is of great importance to our customers. You talk to customers, deal with incoming questions and look for clear answers. As a Customer Service Agent, you have a good knowledge of the energy market and our organization. The Customer Service Agent is the first point of contact for customers. He/she ensures that operational customer contact is carried out correctly and promptly with the aim of optimizing the customer experience. Customer contact means, on the one hand, receiving questions and answering them appropriately (reactive) and, on the other hand, contacting customers themselves from supporting activities and processes to relieve them (proactive), possibly with the help of input from other departments and external parties. In addition, the Customer Service Agent pursues further supporting work and processes that lead to an improvement in the customer experience.

You have completed commercial training or a degree, ideally related to dialog marketing or retail, and have some experience in customer service. With your strong customer focus, meticulous way of working and sense of responsibility, you create positive customer experiences. You work independently, in a structured manner and find the right solution - even in challenging situations.

• Completed commercial training or a degree, ideally related to dialog marketing or retail

• Strong customer focus and enjoy working with people

• Structured, independent and solution-oriented way of working

• A high sense of responsibility and an eye for detail

You will join an ambitious, goal-oriented company that focuses on the supply of climate-neutral energy for business customers and where a personal but professional culture and a strong team spirit are central. The company supports your growth, values initiative and offers you flexibility, attractive benefits and plenty of opportunities to develop - while you enjoy a positive and exciting work environment.

• Clear mission and culture: focus on the energy transition, with an open, professional working environment and high employee satisfaction

• Strong focus on fun at work: weekly get-togethers, sports events, team activities and international company trips

• Growth and development opportunities: take responsibility for your own career path with full support for training and internal mobility

• Attractive framework conditions: solid remuneration package, flexible working hours, hybrid work structure and €250 home office allowance