Customer Service Jobs | Scholt Energy Careers

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Customer Service is the backbone of our daily client interaction and plays a key role in the overall customer experience. The team is the first point of contact for our customers and focuses on solving questions and issues as quickly and completely as possible, aiming for a first contact fix whenever feasible.

In addition to handling day-to-day enquiries, Customer Service manages ongoing client communication and helps maintain strong, long-term customer relationships. Through clear and accessible communication by phone and email, the team ensures customers feel informed, supported and confident in working with us.

To support these activities, the team works extensively with Microsoft Dynamics 365 CE for customer management, case handling and reporting. Strong digital and Microsoft skills are therefore important within the department.

Department goal

Key responsibilities of Customer Service

Working in Customer Service means being at the centre of customer trust, service quality and daily collaboration across the organisation.

First Contact Fix
Resolving customer questions during the first contact whenever possible, ensuring an efficient and smooth customer experience. For more complex issues, the team quickly coordinates with the right internal departments.

Process communication and information campaigns
Keeping customers informed about important updates, changes and processes through structured communication and targeted campaigns.

Support Sales in non-commercial customer management
Supporting the Sales team by managing customer relationships and providing the necessary operational and communicative support.

Continuously striving for cost reduction for our customers
Customer Service continuously identifies opportunities to reduce costs for our customers by working closely with metering companies, grid operators and government authorities.

Not a single day is the same in Customer Service. You are constantly working with different people, situations, and challenges. One moment, you are helping a customer find a quick solution; the next, you are coordinating with colleagues to resolve a more complex issue or supporting a process that impacts multiple customers.

Aline Klüttermann

Customer Service Manager

Working at Scholt

Your career with us

With us a career isn’t a fixed path, it’s a journey you shape yourself. You grow in your role, expand your expertise, and explore new directions. Whether you’re just starting out or bringing years of experience, you’re empowered to take ownership of your development and actively shape your future.

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Customer Service

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Key responsibilities of Customer Service

Your career with us

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